Frequently Asked Questions

Frequently Asked Questions

Search through some of our common questions or message us on live chat for more information.

Client Questions

The UBFit App made it so convenient for you to pick any place of your choice. Ex: Your home, gym, office, etc.

Each trainer has their available schedule on a calendar format so you can book all your sessions up to 30 days in advance.

UbFit offers the convenience to its clients to book their sessions as they go or take advantage of our Monthly Rewards Programs of 3, 6, or 9 month programs. 

You can cancel/reschedule your session up to 24 hours in advance inside “My Bookings” on your profile. Otherwise, the session will be deducted from your available credits. 

The answer is NO. Each personal trainer is required to bring and use their own equipment while practicing safety protocols. 

Each trainer will be tracking your body measurements as you go and it will be uploaded to your BMI chart available on the UBFIT App for easy access to keep track of your results. 

All sessions are purchased through the UBFIT App. You have the option of Paying In Full or choose from any of our Monthly Rewards Programs using a debit/credit card. 

Of course! UBFIT gives you the option to add up to 2 people by username that you can train with in the same session at $15/person. Note: All added friends and family must have a UBFIT account in order to be added to the session. 

YES, Your safety is our top priority. All UBFIT app trainers are background checked, Insured and Nationally Certified. 

The Monthly Rewards Programs are designed based of each individual’s fitness goals. You have the option to choose the number of sessions and program that best fit your fitness goals whether it’s the 3, 6, or 9 month programs. 


  • All Monthly Rewards Programs will be auto debited for the term selected on monthly basis. 
  • You have the option to choose from monthly or weekly billing throughout the selected term. 


  • Earn 2 Bonus Sessions with the 3 Months Program
  • Earn 4 Bonus Sessions with the 6 Months Program 
  • Earn 6 Bonus Sessions with the 9 Months Program 

Now you can train with your friends and family all at once! Simply invite 4-5 people by their usernames for ONLY $20/person. Note: All invited people must have a UBFIT account. 

No! You can change your trainer anytime during your program or train with multiple trainers at the same time. 


We know that making significant changes can be overwhelming, but we want you to get a feel for yourself the impact the right trainer can have on your life.